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Returns, refunds, exchanges & shipping

Consumer Right to Return and Refund

  • If you would like to return your order, please contact us in writing within 14 days from the date you received delivery of your order.  Please e-mail us at For faults and technical enquiries please contact our customer care team on telephone number 01325 804 370 and we will do our best to rectify the issue and avoid any unnecessary return.
  • To cancel, please contact us in writing to inform us by sending an email to Your cancellation is effective from the date you sent the email to us.
  • If you exercise your right to return/cancellation, you will receive a full refund of the price you paid for the products.  Delivery charges will only be credited where no goods were supplied, or should the product be deemed faulty or damaged. We will process the refund due to you as soon as possible and, in any case:

a) 5-7 working days from the day we receive confirmation of receipt or evidence of the return, or

b) If you have cancelled your order prior to goods being supplied/shipped, 5-7 working days from the day on which we are informed about your decision to cancel this order.

  • Unauthorised returns will not be accepted.
  • Products must be returned in their original packaging.  Failure to package the goods adequately to avoid damage in transit or failure to take reasonable care of the goods may impact your refund.

Shipping Costs

Shipping is free of charge for all orders over £75, all orders under this value will be charged a flat fee of £6.

International Shipments

At present the INEOS Sanitiser Dispensers can only be purchased and shipped within the UK. However, please check back soon for international shipping updates.

Contact us

If you still have any questions and would like to get in touch with a member of our team please email us on, or alternatively please give us a call on 01325 804 370.